A trusted network of care management advocates
A trusted network of care management advocates

Privacy Policy

Privacy Policy

Last Updated Date: April 4, 2024

HouseWorks Holdings, LLC and its affiliates and subsidiaries (“HouseWorks,” “we,” “us,” or “our”) respect your privacy. This Privacy Notice describes the processing of personal information that is provided, collected, or disclosed in the course of providing our services to you (“Services”) and on the websites, applications, social media pages, other platforms that link to this Privacy Notice, including when you apply for a job with us. It also describes rights you may have under applicable laws.

1. Personal Information We Collect

The types of personal information we collect may include:

  • Contact Information – If you submit an inquiry, apply for a job, or provide information on or through our Services, we may collect your contact information. This may include your name, address, email address, phone number, and other contact details.
  • Commercial Information – If you submit an inquiry, or provide information on our websites, we may collect commercial information including information about purchases, subscriptions, and Services you have shown interest in.
  • Usage Information – When you use our website, we may automatically record information, including your Internet Protocol address (IP Address), geolocation of your device, browser type, referring URLs (e.g., the website you visited before coming to our website), domain names associated with your internet service provider, and any other information regarding your interaction with our website.
  • Employment Information – If you apply for employment with us, we will collect personal information related to your potential employment, including your education and employment history, address and contact information, demographic information, and any other information included in your resume or application.
  • Communication Information – We may collect personal information contained within your communications with us, including audio, electronic, or visual information, screen sharing views, and any files provided to us via email, chat functionality, social media, telephone, or otherwise. Where permitted by applicable law, we may collect and maintain records of calls and chats with our agents, representatives, or employees via message, chat, post, or similar functionality.

2. How We Collect Personal Information

  • Directly From You – We collect personal information that you provide to us, for example, if you choose to contact us, request or purchase Services or information from us, or sign up to receive updates.
  • From Third Parties – We may collect personal information from third parties including, business partners, subcontractors, advertising networks, analytics providers, and search information providers, who may provide us with personal information about you.
  • Through Online Tracking Technologies – We use cookies and similar technologies to collect personal information related to activity on our website.  For additional information regarding our use of these technologies, see the Cookies and Tracking Technologies section below.

3. How We Use Personal Information

We use personal information:

  • To provide and personalize our Services, such as processing or fulfilling requests and transactions, providing our Services, processing payments, providing customer service, maintaining or servicing accounts, providing financing, verifying customer information, creating and maintaining business records, verifying eligibility, and undertaking or providing similar services.
  • For internal research and development, such as testing and verifying the quality of our Services, improving the quality of our Services, and creating new Services.
  • For marketing, such as sending information about our Services, including using your information to send you messages, notices, newsletters, surveys, promotions, or news.
  • For communicating with you, such as responding to your questions and comments.
  • For legal, security, or safety reasons, such as protecting our and our users’ safety, property, or rights; complying with legal requirements; enforcing our terms, conditions, and policies; detecting, preventing, and responding to security incidents; and protecting against malicious, deceptive, fraudulent, or illegal activity.
  • As part of a corporate transaction, such as in connection with the sale of part or all of our assets or business, the acquisition of part or all of another business or another business’ assets, or another corporate transaction, including bankruptcy.

If you are applying for employment with us, we also use personal information to process your job application, to verify the information you have provided in your application, conduct interviews, perform background and reference checks, to communicate with you and answer your questions, to confirm your eligibility for employment, and improve our recruiting processes.

4. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • Service Providers – We disclose your personal information with third party service providers as necessary to enable them to support our Services, our marketing efforts, or other aspects of our business.
  • Affiliates and Subsidiaries – We may disclose your information to our family of companies for their and our business purposes and for marketing purposes, including to provide you information about the products or services we think may interest you.
  • Business Partners – We may disclose personal information with trusted business partners.
  • Legal Obligation or Safety Reasons – We may disclose personal information to a third party when we have reason to believe that such disclosure is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of any agreement you have with us, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of HouseWorks, its employees and clients, or the public against harm.
  • Merger or Change of Control – We may disclose personal information to third parties as necessary if we are involved in a merger, acquisition, or any other transaction involving a change of control in our business, including but not limited to, a bankruptcy or similar proceeding.

5. Cookies and Other Tracking Technologies

We and our service providers may use cookies, and similar technologies to collect usage and browser information about how you use our website.  We process the information collected through such technologies, which may include or be combined with other personal information, to help operate certain features of our website, to enhance your experience through personalization, and to help us better understand the features of our website that you and other users are most interested in.

We allow or enable third parties to collect personal information in order to provide their interest-based advertising services, and we use Google Ads and other third parties to serve ads for our Services across various websites. To opt-out of this type of advertising by Google, to customize your ad preferences, or to limit Google’s collection or use of your data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of our Services.

We use analytics services, including Google Analytics, to assist us with analyzing our website traffic. These services utilize cookies and other technologies that collect your personal information.  To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ websites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.

In addition, most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of our Services may not be available, or some functionality may be limited or unavailable.  Please review the help pages of your browser or mobile device for assistance with changing your settings. We do not respond to Do Not Track (“DNT”) signals sent to us by your browser at this time.

6. How Long We Keep Your Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Notice, as required by applicable law, and as required by our contractual obligations and business needs.

7. How We Protect Personal Information

We use commercially reasonable efforts to protect the confidentiality and security of personal information. However, we cannot guarantee the security of personal information during its transmission or its storage.

8. International Use of our Services

Our website is hosted in the United States. If you are visiting our website from outside of the United States, please note that by providing your personal information, it is being transferred to, stored, collected, or processed in the United States, where our servers are located and operated.

9. Children’s Privacy

We do not knowingly collect or solicit any personal information from children under the age of 13. In the event that we learn that we have collected personal information from a child under the age of 13, we will promptly take steps to delete that information. If you are a parent or legal guardian and think your child has given us their Personal Information, you can email us at info@house-works.com.

10. Links to Third-Party Websites

We are not responsible for the practices employed by any websites or services linked to or from our Services, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing personal information to third parties, since any personal information disclosed will handled in accordance with the applicable third party’s privacy notice.

11. Your Privacy Rights and How to Exercise Them

To opt out of marketing emails, please email us at info@house-works.com or by following the instructions included in the email or text correspondence. Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information.

To request access to, deletion of, or correction of your personal information email us at info@house-works.com.

12. Changes to this Privacy Notice

Please note that we may modify or update this Privacy Notice from time to time, so please review it periodically. We will provide you notice in accordance with applicable law if material changes are made. Unless otherwise indicated, any changes to this Privacy Notice will apply immediately upon posting to our websites.

13. Contact Us

If you have any questions about our practices or this Privacy Notice, please contact us at info@house-works.com.

Are you an attorney, estate planner, trust officer, or other professional with a client who has care-related needs?


Do you or your family need care management or related services?


We’re here to listen to your concerns and care needs.